Privacy Notice

‘The Notice’: This Privacy Notice is for:

First For Literacy Limited (trading as Literacy First) – 11 Spring Road, Poynton, Cheshire, SK12 1YZ and governs the privacy of our customers and users of our website www.literacyfirst.co.uk. It explains how we comply with the DPA (Data Protection Act 1998), GDPR (General Data Protection Regulation) and the PECR (Privacy and Electronic Communications Regulations).

First For Literacy Ltd (trading as Literacy First) is a private limited company registered in England under the company number 8812029.

This Notice will explain how we collect and use your personal data and how we process, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the download of any documents, files or software made available to you (if any) on this website or directly from First For Literacy Limited (trading as Literacy First).

Queries

If you have any questions about this Privacy Notice or your dealings with the website, please contact us by email at jonathon@literacyfirst.co.uk or judy@literacyfirst.co.uk

Privacy

First For Literacy Limited (trading as Literacy First) understands that your privacy is important to you and that you care about how your personal data is used. We will:

• only process and store personal data with your agreement
• use and continue to update safeguards around personal data handling
• ensure confidentiality requirements
• always have a lawful basis for using personal data.
• not retain data that is no longer used or needed and will destroy it in line with The General Data Protection Regulations (GDPR)

What information about you will we collect

We collect information about you when you register with us on our website or agree to a scope of work for products or services. We also collect information when you voluntarily complete customer surveys and provide feedback.

We may collect and store the following personal information from you: name; business address; email address; telephone number; business name; job title; profession; payment information and information about your preferences and interests for our services.

We will not collect any personal data from you we do not need, only that which is needed to oversee the services we offer and deliver.

How is your information used?

We may use your information to:

• process bookings that you have submitted and notify you of changes to your bookings
• seek your views or comments on the services we provide
• send you communications which you have requested and that may be of interest to you.

Security

Your personal data will be recorded and stored in line with the GDPR requirements. Steps taken to protect your personal data include:

• password-protecting electronic devices
• installation of firewalls on the electronic devices
• installation of anti-virus software
• shredding all confidential waste.

Your personal data will not be kept for any longer than is necessary for the reason(s) for which it was first collected.

Contact & Communication with us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

We may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The Notice' above. The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems

Downloads & Media Files

Any downloadable documents, files or media made available by First For Literacy Limited (trading as Literacy First) are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party anti-virus software or similar applications. We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.

Review of this Notice

We keep this Notice under regular review. This Notice was last updated in July 2018.

First For Literacy Limited (trading as Literacy First)